Do we need internet at the property?+
Yes, at one place. The Pine Base Station connects to the internet you already have at the property, whether that is the lodge, the office, or the house, by Ethernet or over wifi. From there it extends Pine’s dedicated long-range network out to the Spaces. What the Spaces themselves do not need is their own wifi, a cellular plan, or a wired run.
Does each Space need its own wifi or cellular?+
No. Each Space joins the Pine Base Station over Pine’s dedicated long-range network. There is no wifi router at the Space, no cellular plan, and no cabling run out to it. The Space stays on the property view whether or not there is any internet at the Space itself.
How far does one Pine Base Station reach?+
A single Pine Base Station is designed to cover an entire property, well beyond where ordinary wifi gives out at a few hundred feet. Range depends on terrain and layout, but the intent is one Pine Base Station for the whole site rather than a device or a wifi run at every Space.
What happens if the internet or power goes out?+
The Space is local-first. Each Space has its own onboard controller, so the smart lock and its keypad codes, the connected thermostat, the smoke and CO alarms, and the local sensors all keep working on their own when the link to the Pine Base Station or the internet is down. Events are held at the Space and report back in the moment the connection returns. Nothing depends on a live cloud connection to keep the Space safe and operable.
Is any of this optional or an upgrade package?+
No. The monitoring hardware is standard in every Pine space, built in and tested at the factory. There is no sensor package to add and no install crew to schedule. The only recurring choice is the Innkeeper software subscription on top of it.
Do we have to install or configure the hardware?+
No. Each Space arrives wired, paired, and tested. On the property, the Pine Base Station is the one piece of setup, and every Space finds it automatically. There is no per-device configuration on your end.
Where does all of this data go?+
Into Innkeeper, the operator’s view of the property. The hardware produces the signal, and Innkeeper turns it into one live screen: space status, tank levels, smart access, alerts, and a record of every stay, readable from anywhere.